What kind of payments do you accept?
We accept all the following payments:
Visa - Master Card - American Express Paypal - Shop Pay - Apple Pay - Google Pay
Are there any additional taxes?
Not from us, all taxes are included in our prices. No surprise tax at checkout. However, import duties may apply, scroll down to shipping for more info
In which currency will I pay?
The payment will be charged in $U.S, our built in Currency Converter will allow you to browse the store in the currency of your browsing location. You can change currencies in the top right main menu.
Can I pay in multiple payments?
Sorry guys but no.
Do you sell Gift Cards?
Yes, we do! Check out our options in the main menu.
I’m from …... do you ship here?
We ship everywhere shipping is possible in the world. All purchases over 90 USD are free of shipping charges.
Can I change my mailing address after I’ve placed my order?
Once the purchase confirmation has been made, the delivery address can not be changed.
How long do I have to wait to receive my order?
Are there any additional costs?
In some countries some duties may be applied as Customs and Import policies vary from country to country. Please check if your country imposes any duties on foreign goods and at what threshold they will be charged.
All Planetlenz merch is produced and shipped from the U.S.A and/or Europe.
Can I track my order?
You will receive a tracking number as soon as you’re order has been shipped. Please allow at least 48 hours for the carrier’s info to be updated and forwarded to the email you’ve provided. If after that, you still haven’t received your tracking number, don’t worry! Just CONTACT US and we will help resolve the issue.
Find out more about our Return Policy